The company commits and assures to provide the best possible recourse to resolve the grievance. Below are the steps which the customer needs to take for resolving his/her grievances:

• 1. The customer needs to lodge a complaint/grievance by sending a mail to xyz@email.com with subject line “Complaint & Grievance Register”. The company shall respond to the complaint within 7 working days, from the date of receipt/lodgement of complaint. The company on receipt of the complaint shall examine the same and accordingly communicate in writing/email/phone, its response on the same to the customer or else suitable justification shall be provided in case the resolution of the complaint requires more than the time stipulated above.
• 2. If the customer is still not satisfied with the response received, or if the customer doesn’t receive any response within 7 working days, then the customer can email to the Nodal Grievance Redressal Officer of the company as mentioned below:

  Grievance Redressal Officer Name: Chirag Tyagi

  Address:B-293 C.R Park , New Delhi 110019

  Email Id:grievance@thedigitalloans.com

After examining the matter, customer grievance/complaint shall be resolved within 7 working days

Salora Capital Nodal Grievance Redressal Officer

Seema Bhandari

Contact: 9289119401

Email ID: grievance@saloracapital.com

Register Address: A-103, Park Plaza Condominium,New Yari Road Opp. Fishery Institute, Versova, Andheri-West Mumbai City Maharashtra 400061

Grievances portal:https://saloracapital.com/grievance.php

If the complaint/grievance/dispute is not redressed within a period of one month after the date of representation or complaint to the Company, the borrower / customer may approach to the Ombudsman of RBI (not later than one year after the reply received from the Company).Details of RBI Ombudsman available on: https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.html